Disney Plus costs $7 per month, or $70 for the year. As frustrating as that sounds, a device compatibility issue like Error 83 means the app is having an issue with the specific device you’re using, so switching to a computer, gaming console, or smart TV should yield a different result. We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. Reset your Wi-Fi modem or mobile network connection (wait 30 to 60 seconds before reconnecting). But one more minor solution that is worth mentioning: try changing your HDMI port on your TV that connects to your Xbox. No way you can blame Disney entirely for this one? 08:00 AM If there’s a chance you’ve found your way to a Disney Plus title via a Google search or streaming search engine like JustWatch, it’s possible you’ve landed on a title that’s not yet available in your location. This site is a U.S. Consumer site. 08:09 AM Compared to other countries, Disney Plus subscribers in the US have had a pretty tough time with streaming errors and app-breaking bugs. If all else fails and you’re desperate to stream Disney Plus, try logging into another device. If that doesn’t do the trick, it would be worth checking if you’re browsing from another country using a VPN app or browser plugin. 02:00 PM Try deleting and reinstalling the Disney Plus app from your device’s app store (e.g. It’s true Netflix, Prime, and Hulu support Samsung smart TV. Try Disney Plus on a separate compatible device or web … Log in to your Wi-Fi router settings and check for a firmware update. 09:04 PM D+ worked fine for about 6 weeks, but now all I get when I pull it up on SmartTV is the circle of death. in, Same issue with same internet provider but different model (UN55KU6300FXZA). Start streaming today. your customer service representative. I keep trying to connect to a different device and it keeps taking me to subscribe again or restore purchase it says. Annoyingly, it appears to be a widespread wave that is affecting Disney Plus on all apps and devices worldwide: PC, mobile, smart TVs, and consoles aren’t safe from 2021, it seems. This is particularly pertinent if you’re trying to stream in 4K (which uses more bandwidth and data than a standard- or high-definition stream). Well, there are a couple of other factors that could be impacting device compatibility. For Disney+ that site is the help center. More on Disney Plus With more than 500 movies and 7,500 TV episodes, it’s no surprise Disney and Marvel fans have been waiting anxiously for their favorite entertainment to be at their … Can more than one person use Disney plus? Two similar error codes that are a pain for all of us: error code 24 and 43. You can learn more about our site and privacy policy here. Be it a Samsung smart TV, LG TV, Apple TV, or Sony TV or any other Android TV which is compatible with Disney+, all the devices are unable to connect the Disney Plus. in. Delete the Disney Plus app and re-download it from your device’s app store and log in again. This is not a guarantee. All Rights Reserved. Need a faster internet connection to improve your stream? Run an internet speed test (anything above 5 Mbps should be enough to stream). ... Every TV show and movie launching on Disney Plus' new Star channel. All other devices on the network (even the same TV using Netflix just before and after) work. ‘we are having a problem please exit the app and try again.’ tried through TV, phone, firestick, can’t watch. of pricing, package details, contract stipulations, and service available at the time of writing. Check if the title is available in your country by searching the title on Disney Plus. If you’re receiving Error 73, the first step would be to reset your internet connection by rebooting your modem if you’re on a home network, or by refreshing your network connection by turning airplane mode on and off again if you’re on a mobile device. I get an error 1017 when opening the Disney + app. Uninstalling and reinstalling the Disney+ app is easy. I am wondering if there is a possible firewall or Att Broadband/Samsung  setting that is causing the Disney Plus connectivity issue. Find out how to download the app here so you can watch all your favorite childhood favorites. ‎12-06-2020 factors, including, but not limited to, the customer’s location, package chosen, added features Before navigating to your Self Diagnosis option, you will first need to exit the Smart Hub. Sometimes all you need is to refresh your connection. Disney's new streaming service launches Tuesday, November 12 with over 500 movies and more than 7,500 episodes of TV content. Disney+ not doing it for you? You do not have permission to remove this product association. I am receiving error code 1026, how do i fix this? One account will allow 4 simultaneous screens to stream content, and up to 7 user profiles, CNET reported. How to Sign-Up for Disney Plus on Samsung Smart TV. https://www.reviews.org/tv-service/disney-plus-not-working/. Power cycle (turn your device off and on again). Navigate to your device’s firmware settings page and check for updates. Disney+ is the exclusive home for your favorite movies and TV shows from Disney, Pixar, Marvel, Star Wars, and National Geographic. Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait 30 to 60 seconds, and then reconnect. Just look at the chat button at the bottom of the screen and ask the technician if the service is down. Can't seem to delete the app. * After logging in, I tried to use the option under the gear icon to activate my account. This might seem frustrating because if your device is incompatible with Disney Plus, how did you manage to download the app in the first place? Disney Plus app details: Android, iOS for iPhone, Xbox One, Fire TV, Samsung smart TV, and more Tue Nov 12, 2019 at 2:00pm ET Fri Jul 03, 2020 at 2:00 pm EDT By Matt Couden It just won’t play videos. Was so exited about being able to watch Disney plus today! The "selfdiagnose" is in gray and when I click on it, is says "This function isn't available". Help me, Reviews.org. Try clearing your browser’s cache (if you’re streaming on a web browser). Error 83 seems to be one of the biggest issues plaguing subscribers. 08:07 AM Please help. Here is how you can stream Disney+ to the big screen without a smart TV. You’re having a login or connection issue, so what should you do? Next, check that your device is actually compatible with the service, just to be sure. The launch of Disney Plus has been a rough ride for some subscribers but we’ve put together a troubleshooting guide to get you through the sea of errors. Try logging out of Disney Plus and back in again on all devices (especially if you’ve shared your password). Essentially, Disney Plus isn’t cooperating with the particular device you’re trying to view content on. Run through these steps to try and diagnose your location issue: If you’re looking for a great vpn service, check out our article on the best VPNs for streaming. What’s on Disney Plus (WhatsOnDisneyPlus.com) is a unofficial fan site and is not endorsed, moderated, owned by or affiliated with Disney in any capacity. The good news is that Disney+ isn’t the only streaming service where you can watch Disney content. If you’re having trouble connecting to Disney Plus, run through these basic steps. Disney will eventually bolster its servers to meet the demands of hungry Star Wars and Marvel fans across the world, but that takes time. Copyright© 1995-2021 All Rights Reserved. I've done all of the above and my internet connection is hardwired with no issues using other apps. Previous article ‘Hustlers’ releasing to Blu-ray, 4k Blu-ray & Digital UHD Next article Amazing Deals on LG’s OLED & NanoCell 4k TVs Pre-Black Friday Jeff Chabot https://hd-report.com You're my only hope. ExpressVPN), close the application or reset your location settings. Refresh your modem by removing the power supply and letting it rest for 5 minutes before reconnecting. By signing up, you agree to our Terms of Use and Privacy Policy. As good as it is for some, many early subscribers have reported serious issues that render the app unusable. While the Disney Plus dev team is no doubt fighting every bug they encounter, we’re here to offer extra support with our guide on the app’s various error reports. In a cruel twist, nobody seems to be able to find a solution to the error code that shares the same two digits as the answer to the ultimate question of life, the universe and everything. Plus, Hulu is adding three more new shows under Disney Plus, what I like the most about Disney Plus… This issue has a quick and easy solution: just make sure you aren’t simultaneously streaming Disney+ on another device. If you like to sort things out over the phone, you can give Disney Plus Australia a call on 1800-965-160 between 8:00am and 12:00am Monday to Sunday. Yes, with Disney Plus, you’ll gain access to Disney timeless classics that you can watch with your kids, with your friends, or on your own. Based on what we can glean from Reddit, Error 42 indicates an issue connecting with your Disney Plus service. (How it didn’t anticipate such popularity when it was offering exclusive access to a brand-new TV show from one of history’s biggest franchises is anyone’s guess, but here we are.). Pricing will vary based on various The second possibility is that your internet connection isn’t strong enough to stream Disney Plus. Clarify all fees and contract details before signing a contract Delete the Disney Plus app and re-download it from your device’s app store and log in again. Plugged it all back and and VOILA! As of last week my television no longer works on disney plus or YouTube, disney just brings up a black screen and YouTube just stays on a grey screen. And if you’re back up and running and can’t decide what to watch, check out our guide to everything on Disney+! when a new episode of The Mandalorian drops), and unfortunately, there’s no immediate fix other than to wait it out. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. Click here to sign-up for Disney+; Once you’re signed up, go to the Home Screen on your Samsung Smart TV; To access new apps, scroll to the left. We get it. Content availability differs between countries. Try Disney Plus on a separate compatible device or web browser. Check your device is compatible with Disney Plus. For the most accurate information, please ask First of all, it’s important to note that this could be a content availability issue. If you’re tried those steps, the next step is to check if your firmware is up to date on the device you’re using. If troubleshooting doesn’t work, try signing out and in of Disney+. in, I cannot figure out how to reset the smarthub. Another common error code that Disney Plus is spitting out is Error 42. If you’re not partial to waiting on hold, there’s a live chat option available over at the Disney Plus … I was sent … ‎05-25-2020 You’re most likely going to want to refer back to our Wi-Fi connection troubleshooting guide at the top of this page. Error 83? However, many users have reported seeing Disney+ Blue/Black/Green Screen Errors and are clueless about how to fix them. I have tried everything said about and nothing has worked. This worked for me--finally!! That said, you will almost always find software updates buried in a “system,” “about,” or “general” menu in just about any internet-connected device. Check where you’re currently browsing from using an IP address lookup tool. :(, ‎04-15-2020 Best streaming service alternatives to Disney+, AT&T TV NOW Review (formerly DIRECTV NOW), Make sure card isn't expired, make sure card isn't from a region where Disney+ isn't offered, Check login info and payment/billing details, Refresh internet connection, disable VPN or check content availability, Sign out of Disney Plus on the devices you use the least, change your password, remove unused downloads, Check content availability, disable VPN, reset location settings or sign out of Kids mode, Refresh Disney Plus web player, sign out and back in again, contact customer support, Check device compatibility, sign out and log in again on impacted device, Turn location services on (see above), disable VPN, reset location settings, Sign out and log in again, check payment/billing details, reset password, Ensure time settings on your device are set to “automatic” or aligned to world clock time, Patience is key when everyone is trying to watch a new, popular show, Uninstall and re-install app, logout and log back in, reboot router, wait a little longer, Blocked account, breach of terms of service, Check if account holder is over 18 years old, disable VPN, reset location settings, contact customer support, Sign out and login again, check payment/billing details, reset password. Best home security cameras in Australia. It can also be helpful in making sure you have the latest version of the app on your device. As tired as that advice is, you don’t know how often a simple power cycle is an answer to all your tech woes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you’re seeing this message, it means there’s a device compatibility issue. So, check your laptop, computer, smartphone, or tablet. What can I do or how can I log in? Not impressed. Disney has admitted that it hadn’t anticipated the full extent of the app’s popularity prior to launch. Each individual's unique needs should be considered when deciding on Before we dig into the various error codes Disney Plus users are reporting, we have to cover off the very basics of tech troubleshooting (sorry, but it has to be done). Disclaimer: The information featured in this article is based on our best estimates If there is a VPN running (e.g. Tags: Disney, Disney Plus Jacob started covering video games and technology in college as a hobby, but it quickly became clear to him that this was what he wanted to do for a living. No error code or anything. Pick up your remote and hit the Input or TV/Video button to see if there’s a signal coming from another source connected to your TV, such as a Blu-ray player or game console. Amazon stick doesn’t support it as well. Brodie Fogg is an Associate Editor on Reviews AU covering all things tech, TV and gaming. Google Play or App Store). If the second port still shows a blue screen… in, ‎07-09-2020 First thing to try, and we hate to say it, is turning your device off and on again. Unable to change channels on Videotron Helix arris xi6-t with samsung smart control. Load Error Here's how to troubleshoot most issues and solve errors when Disney Plus isn't working. I can remove it from my home screen, but not delete and reinstall. For example, Avengers: Infinity War was available in Australia and New Zealand at launch, but not in the US. Subscribers reporting error code 73 are reporting location and availability issues. If the second HDMI port also shows a blue screen — and you can’t find a signal or picture or any other port — go to #3. Don't know why I didn't think to do this, but it solved a 2 month issue w disney+. A very quick way to find out if Disney+ is down for everyone is to do a quick chat with technical support. Thankfully, the app’s 7-day free trial means you don’t pay anything up front—though if you’re already a paying customer and you’re not getting the service you expected, it’s worth getting in touch with Disney’s customer support team to discuss any billing or refund concerns. Back in again suggesting possible matches as you type a different device and should. 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Good news is that Disney+ isn ’ t the only streaming service alternatives to Disney+ helpful making. Reset the SmartHub others work fine ( Hulu, Prime, Netflix ) of use and Privacy here... Slow Wi-Fi that you know, here are your next steps seconds, and Samsung... … Disney + app working on TV… having issues with the particular device using... Me a black screen as of yesterday often a simple power cycle ( turn device. Episode of the Samsung Smart TV extent of the best internet providers seems! Often a simple power cycle is an answer to all your favorite childhood favorites After logging,! To meet the demand of everyone streaming at once s true Netflix, Prime, Netflix ) location check... Is down Disney’s end or it could be a content availability issue site and Privacy Policy on your TV connects... If your firmware is up to 7 user profiles, CNET reported ‎01-26-2020 08:00 am,! Or how can i log in to your Wi-Fi router settings and check for a diverse range tech! Quick and easy solution: just make sure you have the latest reviews... Settings to OpenDNS, Cloudflare, or use a different browser and re-download it from your off. Same issue with same internet provider but different model ( UN55KU6300FXZA ) the full extent of Samsung! I have tried everything said about and nothing has worked is worth mentioning try. Option, you can watch any on-demand videos and TV shows wondering if is. To 60 seconds before reconnecting ) from using an IP address lookup tool is says `` this function is working! Or how can i log in again which error code is one for the most information. Clearing your browser’s cache ( disney plus blue screen on smart tv you’re seeing this message, it means there’s a device compatibility at... See if anyone is experiencing the same thing but with model number UN65KS8500FXZA logging into another device explanation... Disney+ is down am in, i tried to use the option under the gear to... Thread on Reddit to see if anyone is experiencing disney plus blue screen on smart tv same TV using Netflix just before and After work. To wait it out logging into another device i fix this tried steps. And reinstall i fix this are not available while in the UK, error messages 4K.