6 6. comments. Naturally, customers are upset. We were just going over by < 1gb when we would ocassionally go over. 24/7 Telephone support is available from our customer service team. I too turned off my data to keep my monthly bill low, basically below $10 including financing a LG X charge phone (more about this and devices in general below) at $6.25 for 24 months. Even more when roaming.From logging into my att.com account. Comcast says that its data cap affects “a very small number of customers,” but the fact that the company opted to go through with expanding the data cap in the middle of a pandemic when countless people are working from home and using their home internet for everything they do definitely borders on villainous. If  it's being pushed and received when I'm on wi-fi (with wi-fi assist off, background app refresh off, reset of the network settings, phone checking out fine, etc) then there is a issue somewhere. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. Save 15% on FDA-authorized AccuMed KN95 masks — NIOSH says they're as good as 3M N95 masks List Price:$26.25 Price:$22.32 You Save:$3.93 (15%) Available from Amazon, BGR may receive a commission Buy Now. A very small percentage of our customers use over 1.2TB in a month. Xfinity Mobile customers can choose from two straightforward nationwide 5G data options – By-the-Gig shared data starting at 1GB for $15, 3GB for $30 and 10GB for $60, or Unlimited for $45 per month per line. Sign In to My Account Do I Have a Data Plan? I don't remember when I started noticing the slower speeds but my 8/28 - 9/27 data usage was 2.81 / 6.43 GBs used (Includes 1.43 GB Rollover Data) and my 09/28/16 - 10/27/16 was 16.27 GB used and consistently over 10 - 12 GB since. Then went to the AT&T store here in Corte Madera where we examined the data usage report where it showed that yesterday my daughter was charged with 1.33 GB of data during a 3hour period (9:0 am to 12:0) PM a time she was home using wi-fi to stream You Tube videos. the double on data in the last month vs all my precious month ? I called AT&T before I had to get on the plane yesterday to update my data plan to 10GB for the last few days in the billing cycle so I could access email and boarding passes in a timely manner. I stream Tune In radio and Apple music only ocassionally in the car for no more that a hour every few days. Start by visiting the, The (very) fine print - This footer is at the bottom of. You may have not changed your behavior, but your phones have had several updates, it's behavior has possibly changed. Why Spotify use approx. Otherwise you'd never see the super even intervals reported during blocks when you were sleeping? The paper bill provides the "data transfer" times but it doesn't match the intervals shown on the web site and there is always a large transfer between 11:50 PM and midnight on my line when I'm certainly sleeping. The Terabyte Internet Data Usage Plan, launched in 2016, is a data usage plan for XFINITY Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. Xfinity's site has a Usage Meter (which is the source of this data), but it only shows a progress bar for the month - no way to find out usage by day or hour to try and figure out what the cause actually was. I am the prmary account holder and my daughter is on my family share plan w/ 6GB data. It does not apply to Xfinity Internet customers on our Gigabit Pro tier of service, Business Internet customers, customers with Prepaid Internet, or customers on Bulk Internet agreements. I have the Mobile Share Advantage Plan. @ursacat Did you have a Mobile Share Advantage plan? Data is not reported live, it can be up to 72 hours late. If you've gone fro, 4 to 6 to 8 it's been growing (is all I'm saying). share. It just started in Dec 16. Again all settings as indicated and little change in behavior. I repeatedly reset these settings monthly and the numbers are spot on to what AT&T says I have used (I take snapshots and reset the counters). For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. @ursacat So how has your testing been going? Definitely an unbeatable deal if you are an Xfinity/Comcast Internet or TV and don’t need/use mobile data. I've got a similar problem in that every 3 hours on the 3rd hour, my accounts phone download an enormous amount of data and I have no idea what is causing it. I just looked at the last couple of days 3 hour increments and betwen 12:00 AM and 6:00 AM i'm using about 70MB of data (I'm asleep and  the phone is in night mode, and about 30-40MB of data between 6AM and 9AM when I'm hardly using the phone. As AT&T's totals match my totals within a few percent, I haven't really worried about the line items of the data reporting too much lately. Interesting. It's a shame that I need to be the forensic expert when I pay them $2K year. I am the prmary account holder and my daughter is on my family share plan  w/ 6GB data. Any idea what is going on? I have turned background app refresh as of 10:00 am today (after visit to apple store) and am now monitoring everything. Just two days before the ad took over Twitter, with Steve Carell trending, Xfinity announced it would be implementing WiFi data caps in the New Year. It's good that AT&T's totals match your totals withing a few percentage points. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. I could track usage as a Sys Admin...I know they can do it too. They certainly don;t seem to have real tech talent in the store nor are much of a help other than dialing 611 on your phone to get to a customer service person (although youv'e asked for "Technical support" that tells you the exact same thing they do in the store. For the time being, it's suspending the data plan that capped bandwidth usage at 1TB per month, and it's opening access to Xfinity WiFi for free to everyone. Yes. In addition, Comcast will sell Xfinity Mobile on a pay-as-you-go data model, priced at $12 per gigabyte of data usage. I wouldn't expect anything different since the source data all comes from AT&T anyway now matter were it's pushed to. Certainly more than telling us to turn off wi-fi assist, and looking at the same data on the phone and on-line that we already know about. All you need should need to worry about is the actual phones use. Everything was ok w/ phones. For example, … As long as the phone data totals match the AT&T data totals at the end of the month, there is really no reason to analyze anything to that level. If you do this by January, Comcast will waive the $30 monthly fee for unlimited plans until June, at which point you will start paying an additional $30 every month to eliminate the data cap. I'm and Engineer and good at math and spent way to much time trying to figure out what is going on. Comcast to Institute 1.2TB Data Caps for Xfinity Users in Northeast US. According to Ars Technica, an update on Comcast’s website last week revealed that the 1.2TB data cap was coming to Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, North Carolina, New York, Pennsylvania, Vermont, Washington D.C., and West Virginia, as well as parts of Ohio and Virginia where it had yet to be imposed. You may have not changed your behavior, but your phones have had several updates, it's behavior has possibly changed. 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