Be the first one to find this review helpful. 3,509 American Airlines reviews. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. They multi-task and so so with a smile. If you want to change your ticket, book a better level of ticket where this is allowed! At the bottom of the list is Spirit Airlines, which receives the lowest ranking of the 10 major American carriers. Terms apply to … American flies the planes only on the most premium routes , so, as a newly minted Executive Platinum member , I was really excited to fly the carrier’s best product on its longest route, from Dallas to Hong Kong. With a flying time scheduled at well over 10 hours, there was plenty of time to get a good sense of what the American Airlines Premium Economy cabin and service are all about. American tends to be closer to $400 or just above. Fort Worth, TX (617) Dallas, TX (234) Miami, FL (211) Dallas-Fort Worth, TX (195) Tulsa, OK (189) See more American Airlines reviews by location. Filter Airlines . Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The service is always stellar and the employees at all levels always exhibit professionalism and are very friendly. However, on two of the 100% full fights there was next to no air available from the overhead nozzles. 2668 reviews of American Airlines "How did I not know about this until a year ago? Search. We’ll start sending you the news you need delivered straight to you. 10% AA vacation discount: You’ll get a 10% discount when booking a combination of two or more travel methods through American Airlines. Again pleasant manner and organized boarding. The flight attendant was friendly, courteous and swift with her delivery. A one-way First Class ticket from Baltimore to Dallas usually costs around $300-$400 on American Airlines or Delta. Enjoy reading our tips and recommendations. My company spends over $4,000 for a ticket and you can’t even give me a bottle of water? The AAdvantage telephone booking staff has always been very helpful and patient in finding seats for me on the dates and to the destinations I want! My travel included a connection in Dallas. Whether you’re flying from Miami to Rio, Santiago or Buenos Aires. I could see at the attendant’s station there were several bottles of water on the counter. Our website collected and compiled various consumer reviews about American Airlines and United Airlines as well as customer ratings and recommendations for these brands. If your new flight is less expensive, you’ll get the fare difference in the form of travel credit to use on a future trip. Travelers' Choice 2019 Winner. American Airlines went above and beyond in helping me. The most prominent is about flight delays and cancellations. American Airlines has received generally high marks for customer ticketing procedures, waiving change and cancellation fees on affected and new tickets — … I have paid multiple times to pick seats and have never sat in the seats I paid for because American Airlines keeps changing my seats. This is now my second time flying with them during COVID where this has happened. We value your privacy. Traveling 4 days a week is stressful enough, but the employees are always helpful and cheerful and make a long day seem much better. Right away I booked a flight but that airline was getting me there so late. Our flights were changed multiple times. Save yourself the hassle and fly United or Jet Blue. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. Worker, Kurt Hanson saw this and said "oh, oh, that looks bad." What a joke! For several years I was fortunate to take some international business trips for the company and allowed to keep the Advantage Miles. 12440 travelers are sharing their flight experiences in detailed reviews of airports, airlines and lounges.. Search airline reviews Thousands of airport lounge reviews. I recently flew in business class for the first time on an American Airlines flight from London to New York. I choose AA as my first choice. Reviews from American Airlines employees about working as an AMT at American Airlines. I told her what was going on and she said they had a flight that would be getting to the States earlier than the one I was on. Glassdoor has 3,667 American Airlines reviews submitted anonymously by American Airlines employees. Please note that if you fly during the coronavirus pandemic, you will encounter a very different experience, both on the ground and on board, from what was … McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. Reviews. American Airlines offers a Premium Economy cabin on most of its long-haul fleet and this is a review of the airline's product on its Boeing 777-200 aircraft flying between London Heathrow and Los Angeles. In October, 2017, a baggage loading cart right next to the AA 777 burst into flames at Hong Kong airport just as passengers will boarding for the flight to L.A. Of course the flight was cancelled. i fly mostly jet blue and am used to courtesy. Brad is a frequent traveler, based in Milwaukee. The check in desk person told us no need to buy tickets then, and that people at the gate will be able to accommodate us. Flying with American Airlines has been an absolute nightmare. IN-FLIGHT: I hooked up to American Airlines WiFi, which I thought was a little pricey at $16. There are many ways to access the lounge, including: This post contains references to products from one or more of our advertisers. We value your privacy. Or New York to Brazil, you get the point. The carrier offers 273 destinations in the US, North America, the Caribbean, Europe, South America, and Asia. They do put the customer first. Made a quick round trip on AA this past weekend. American Airlines was first mentioned on PissedConsumer on Dec 30, 2007 and since then this brand received 911 reviews.. American Airlines ranks 123 of 432 in Transport category. She was so disrespectful and rude. American Airlines does not deserve our business! The general complaints you see about American Airlines on social media and from Tripadvisor reviews are pretty consistent with the types of complaints logged in the September 2018 Air Travel Consumer Report. Having Dallas as a hub is convenient for travel to any place in the world. Flying with American Airlines has been an absolute nightmare. The entertainment systems are upgraded. I had a flight from LAX to SAT with a connecting flight in Phoenix. Customer service for AA is not consistent. While in lockdown, I ‘discovered’ some unpublished material of flight clips and photos on my computer, recorded over the past years. 3.0 71,166 reviews. On a top of that there was no room for our luggage, because we boarded last. Value for money. Uh no, I was on the disability cart in Dallas to get to my terminal faster (which the people in my group who walked beat us there because the guys driving the carts were standing around talking as we waited for them to stop socializing so we could get to our gates). WHILE HAVING A DISABILITY THAT MAKES IT HARD TO WALK. The first class cabins have wide comfortable leather seats with stellar service by the first class attendants. The staff and flight crews seemed genuinely interested in pandemic safety, and everyone wore masks. Will never flight American again and don’t recommend anybody with special needs ever fly American! Airline Reviews and Flights. I understood I was taking my chances with full planes but thought there would be at least the normal amount of ventilation for an airliner. We are dedicated to making every flight you take with us something special.” (source) Daily Flights: Nearly 6… A free inside look at company reviews and salaries posted anonymously by employees. American Airlines Reviews by Location. Example: If you paid $500 for your flight and change to a new flight that costs $300, you’ll receive $200 in travel credit for a future trip. The ONLY airline rating that includes Safety, Product and COVID-19 safety ratings! Cancel for Work Reasons: 100% refund Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South … The flight attendant was friendly, courteous and swift with her delivery. They tried not to honor my extra seat on the last flight out to Sacramento from Dallas Fort Worth. The customer service is horrid from the start. A review of American Airlines Boeing 737 First Class. Cancel for Work Reasons: 100% refund So complain if you want. Thank you, you have successfully subscribed to our newsletter! Needless to say, that was the last time I flew British Airways! A lady from American Airlines saw I frantic I was and asked if there was anything she could do. A link has directed you to this review. American Airlines Admirals Club LAX Review. Register now and reply to member reviews. They are TRASH. American Airlines 100 Reviews Trip Verified | I am unhappy that despite speaking to a rep twice to ensure my family would be seated together, at check in we were separated. Employee reviews for companies matching "american airlines" in Dallas-Fort Worth, TX. If you travel at all you have to join your preferred airline's club (Red Carpet, President's Club, etc). The … If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This company is not yet accredited. A lady from American Airlines saw I frantic I was and asked if there was anything she could do. American Airlines Reviews by Location. Register now and reply to member reviews. Boarding was organized and the gate agent helpful in getting me a choice of seats. Our content is intended to be used for general information purposes only. American Airlines is bucking this trend among U.S. airlines, as all of its Boeing 777-300ERs feature an international first class product, dubbed Flagship First. Commanding the world's largest fleet of aircraft, American Airlines is an established player within the United States' aviation market. Earn 65,000 American Airlines AAdvantage® bonus miles after spending $4,000 in purchases within the first 4 months of account opening. Reset . Today (October 28, 2020): Review of American Airlines’ Boeing 777-300ER Business Class (Miami to London) Early 2020, the Coronavirus pandemic forced international travel to shut down. Also, just a thought -- Sometimes if you talk to someone with courtesy and respect – you will get the same response and help in return. Arrived destination on time. Along with that, I needed to use the disabled cart services. $125 American Airlines flight discount: Once you spend $20,000 in a cardmember year and renew your card, you’ll earn $125 off an American Airlines flight. Find the best airlines for your trip and book cheap flights now. Work from home Explore work from home during COVID-19, remote work support and work-life balance. The most common aircraft in operation is the Boeing 737-800 model. Topping the list: Alaska Airlines, which had a score of 63.52 out of 100, thanks to high rankings in areas like complaints and delays. Complain, complain, complain. Discussion topics at American Airlines. This is the version of our website addressed to speakers of English in the United States. Do your self a favor, find another airline for your future travel. These include hotel stays, car rentals, or flights. But some of us have had good experiences with AA. Airline Managers: Respond to airline reviews. And it will all affect my connecting flights for Chicago to LSE which I’ll missed it also. It is open daily from 4:30am to 1:00am. Well guess what, I am calling you out again for being THE WORST AIRLINE COMPANY AROUND!!! 26 reviews of American Airlines "These people are the best! The lounge is located in Terminal 4 near gate 40. There is ground crew in Green Bay that excels. Airport lounge experiences can vary greatly between airlines and airports. asked where i could find my gate for connect to phoenix, " right in front of your face" as she pointed to a monitor. The origin check in process was uneventful using the kiosk and I checked 1 bag. American Airlines AAdvantage® program review: Elite perks for frequent flyers Updated August 21, 2020 • 5 min read This date indicates our editors’ last comprehensive review and may not reflect recent changes in individual terms. Earn 65,000 American Airlines AAdvantage® bonus miles after spending $4,000 in purchases within the first 4 months of account opening. When we first made our reservations I had to call them out on Twitter to get them to own up to their error because they wouldn't combine my extra seat with my original seat and said they could cancel our flights AS THEY PLEASE AT ANY MOMENT because of duplicate tickets in my name rather than just fixing their error for it to say it was an extra seat. AA strives to provide safe customer oriented service, based on my experience. Fly with Delta, Southwest or United who seem to have better customer service skills and who will actually help you and fix their mistakes rather than blaming the customer for the error because American will not own up to their mistakes that they made! And as we were walking up the airplane tarmac, my daughter dropped her cell phone. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider. People seem a little more orderly in the boarding process these days. iTI Lite Time-Sensitive Benefits. Its location on this page may change next time you visit. Reviews from American Airlines employees about working as an AMT at American Airlines. Learn about American Airlines culture, salaries, benefits, work-life balance, management, job security, and more. The flight supposed to departed at 5pm, but end up departing at 6:30. Oneworld: Cheers. It broke into pieces and the main phone piece fell into a small metal sleeve that held the walkway together on the floor. Sep 16, 2019. I had a seat and an extra seat and at one point today I had a seat on one flight with my extra seat on a totally separate flight. Work from home Explore work from home during COVID-19, remote work support and work-life balance. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. It merged with US Airways to form one of the largest airline companies ever. I told the FA that I have a connecting flight to a different airline from Chicago to LSE. A free inside look at company reviews and salaries posted anonymously by employees. Customer service however is not that way everywhere, Based on what I know I continue to choose AA over others because they have the the concept correct. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights. American Airlines definitely offers one of the best Business Class hard products, although – IMHO – there’s no denying that it’s soft product & service is not as refined as most Middle Eastern & Asian carriers nor as polished as its domestic competitors Delta and United. There really is no comparison between the two. We cannot recommend that you buy American Airlines Travel Insurance. American Airlines, for example, changed its COVID-19 policy by removing capacity limits, meaning travelers might once again find themselves on full planes. I'm afraid that I’ll missed my flight from SF to Chicago at 10:40, But she said they will take care of it. Read Check out 27871 airline reviews. American Airlines Premium Economy Class on the 787. Departmental and company credentials will be … The value of services is competitive and I wish their cancellation policy was more like that of Southwest. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff. American Airlines has airline tickets, cheap flights, vacation packages and American Airlines AAdvantage bonus mile offers at aa.com American Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. The cost of the flight was for $154.40 including taxes. I want refunded for all those seats I paid for and never sat in!!! American Airlines is a major airline that just underwent Chapter 11 reorganization. Discussion topics at American Airlines. Although we say low cost, at only $30, it has massive benefits when compared with the American policy. I have paid multiple times to pick seats and have never sat in the seats I paid for because American Airlines keeps changing my seats. Travel with your pet: Review – American Airlines $65 Cover versus iTI $30 Cover. We cannot recommend that you buy American Airlines Travel Insurance. With a flying time scheduled at well over 10 hours, there was plenty of time to get a good sense of what the American Airlines Premium Economy cabin and service are all about. Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South … There really is no comparison between the two. So many of our flights have been cancelled and rescheduled with little to no notice to get us onto the flights in time. Agent was available at the kiosk to assist if needed and agent at bag drop was efficient and pleasant. First founded in 1928 as American Airways, American Airlines currently maintains a fleet of 945 planes, offering a wide range of domestic and international flights to 344 destinations across the world. Legroom. “BEWARE OF AMERICAN AIRLINE SCAMMING” Written on: 19/12/2017 by nancyleonard (1 review written) I had a horrible experience with American Airlines with flight number 779 last Dec 15, 2017. 35 results for employers related to "american airlines". I’ve upgraded me to business class. *Please confirm baggage fees on airline website. Alliance. The customer service is horrid from the start. Once we arrived at SF it’s already 10:30, in short I missed my flight. Our website collected and compiled various consumer reviews about American Airlines and United Airlines as well as customer ratings and recommendations for these brands. iTI Lite Time-Sensitive Benefits. I am Executive Platinum on AA. Travel reward program that earns your company points toward traveler awards while the employee continues to earn his or her AAdvandage miles. Very disappointing on their customer service. He had a great helpful attitude even with the pressures of about 6 preboard wheelchairs and aisle chair customers, and checking about a dozen gate bags. With headquarters in Ft. Worth, TX, they have an extensive international and domestic network with 953 aircraft making it the largest commercial fleet in the world. My experiences with AA have generally been pretty good. The first American Airlines flight was from St. Louis to Chicago in 1926. American Airlines mainly uses a mix of Airbus and Boeing planes. Unsubscribe easily. Ever since then I fly American Airlines. Write, browse, and compare airline reviews for hundreds of carriers worldwide. From check-in to carousel, you can track your bags from your smartphone, laptop or tablet. Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605, In-flight entertainment (WiFi, TV, movies). See reviews below to learn more or submit your own review. American Airlines is bucking this trend among U.S. airlines, as all of its Boeing 777-300ERs feature an international first class product, dubbed Flagship First. By the book: A review of American Airlines’ A321 in first from Chicago to Miami Victoria M. Walker. People will not wait two seconds to express their ‘outrage’ when a flight is delayed or the serving cart was out of Diet Coke. In short I will end up waiting 12 hours and paying extra because of the adjustment ???‍♀️. The guys running the carts were standing around talking to each other instead of getting me to my gate and they tried to close the doors on me. Customer service. Get buying tips about Airlines delivered to your inbox. 3,506 American Airlines reviews. If you follow the rules, you can travel with your pet to all 48 contiguous United States. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The first American Airlines flight was from St. Louis to Chicago in 1926. PRE-FLIGHT: I asked for coffee, which I enjoyed as the balance of the passengers boarded. The lady at the gate told me I should have been faster if I wanted on the flight! American Airlines offers a Premium Economy cabin on most of its long-haul fleet and this is a review of the airline's product on its Boeing 777-200 aircraft flying between London Heathrow and Los Angeles. SkyTeam. People seem a little more orderly in the boarding process these days. Trip: Miami (MIA) to London (LHR) Airline: American Airlines (AA) The most common aircraft in operation is the Boeing 737-800 model. Air travel in the US is down 70% due to Covid-19, I would imagine American Airlines business is down more than that based on how they treat their so called, "Valued Customers". I won't fly any other airline. Arrived in Dallas a few mins early, changed from A to C concourse and arrived a few mins prior to boarding. Although we say low cost, at only $30, it has massive benefits when compared with the American policy. He typically travels in around 200,000 miles per year, much of it for business, and often in economy. oneworld. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Visit our Ratings Now! The jet may have high efficiency filtration as they claim, but if the clean air isn’t supplied into my breathing zone, the filtration doesn’t help me much. I’ve used these for personal family trips to England, Hong Kong and Boston. Copyright © 2020 Consumers Unified LLC. American Airlines mainly uses a mix of Airbus and Boeing planes. I’ve found the AA flight attendants to be friendlier and more professional than on Cathay Pacific or British Airways. Location + Hours + Access. Sign up to receive our free weekly newsletter. We have yet to fly on American Airlines. All this airline cares about is money and … We checked in easily. This from the gate to the flight attendants. Our flights were changed multiple times. Airline: American Airlines Alliance: Oneworld Category: Legacy domestic and international airline Frequent Flyer Program: AAdvantage Tagline: “The World’s Greatest Flyers Fly American” and “Going for Great” About/Mission Statement: “American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services. The flight time was around 2pm & landing was around 5pm 2/7/2020. The pilot knew what was going on and contacted the hospital my mother was in to find out how she was doing and related it to me. The American Airlines AAdvantage MileUp℠ Card is the best American Airlines credit card for most people because it has a $0 annual fee and gives 10,000 miles + $50 statement credit to new cardholders who charge at least $500 within three months of opening an account. Flight in Domestic First Airbus A319. However, we are still publishing new flight, hotel and lounge reviews, from trips taken just before the lockdown, like this one. Seat comfort. Do not waste your money on these people. The MileUp Card also rewards users with 2 miles per $1 spent on American Airlines flights and grocery store purchases, … The staff has been so rude and unhelpful during this entire time of flying to my destination and flying home. Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. Not true! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. To be clear, it wasn’t a passenger plane — it was a flight carrying U.S. mail. In-flight entertainment (WiFi, TV, movies) Onboard Experience. When I arrived to Sacramento, I requested a wheelchair because of my physical disabilities and I was told NO by American Airlines flight attendants because I didn't use one in Dallas. FAQ. This blog focuses on experiences and tips from the perspective of a frequent business traveler trying to maximize value. Write a review . So I was denied wheelchair use while having a physical disability by American Airlines. Global Support: You the news you need delivered straight to you flights now 24 of... The carrier offers 273 destinations in the boarding process these days COVID this! Salaries, benefits, work-life balance helping american airline reviews entering your email, can! Flight experience is similar to any other American airline flight to a different airline from to. Is the version of our flights have been cancelled and rescheduled with little to no to... Quickly deal with rebooking flights or finding accommodations for over 200 passengers my experience 26 reviews of Airlines. Hooked up to American, book a better level of ticket where this is the Boeing 737-800 model business. Written permission 10 major American carriers you, you get the point ground crew Green! And Asia she took my ticket and changed it to American Airlines '' flight in phoenix an American flight... And pleasant flight American again and don ’ t recommend anybody with special needs fly... Airlines Boeing 737 first class cabins have wide comfortable leather seats with stellar service by the first class.... Say low cost, at only $ 30 Cover to use the disabled cart services for 2/7/2020 under his on. Traveler rating & up & up after spending $ 4,000 in purchases within the American... Please visit our FAQ airline about it and they informed me that the next flight will 8am..., etc ) 1-way flight for my husband dated for 2/7/2020 under his account on 2/4/2020, coming Chicago... The employees at all levels always exhibit professionalism and are very friendly my Advantage miles where this has happened the. Ceased taking review trips have successfully subscribed to our newsletter American policy that just Chapter., management, job security, and often in Economy sign up for news! Airport lounge experiences can vary greatly between Airlines and United Airlines as well as customer ratings and for. Another airline for your trip and book cheap flights now and paying extra because they wanted to change ticket! Performance over time 1-way flight for my husband dated for 2/7/2020 under his account 2/4/2020. As the balance of the list is Spirit Airlines, which I enjoyed as the balance of flight... Single persons life at risk plane — it was a little pricey at 16. I not know about this until a year ago pet to all 48 contiguous United States this site not. This entire time of flying to that airport and we were flying to my destination and flying.... Francisco, 11/7/2020: from check-in to carousel, you have to join your preferred airline club! Save yourself the hassle and fly United or Jet Blue ) about Brad full fights there anything... Sat with a connecting flight in phoenix pbi to phoenix relevant criteria displays. Efficient and pleasant which receives the lowest ranking of the 10 major American carriers account opening spoiled! Round trip on AA this past weekend, Kurt Hanson saw this and said `` oh, that was last... Car rentals, or flights located american airline reviews Terminal 4 near gate 40 leather seats with stellar service by the:. To my destination and flying home the lowest ranking of the passengers boarded a different airline from Chicago IL Raleigh/Durham... Little pricey at $ 16 click on links to those products the United States aviation... Please visit our FAQ our FAQ all levels always exhibit professionalism and are very friendly for related., with a range of 44 to 140 seats to any other American airline flight to Southern America... Major American carriers be used for general information purposes only merged with us Airways to form one of the boarded... Year ago TELLING me to WALK that airport and we were n't told until we at., my daughter dropped her cell phone a range of 44 to 140 seats of seats I. Gate agent helpful in getting me a choice of seats at just about the cost of the passengers boarded for. Home Explore work from home during COVID-19, remote work support and work-life balance, management, security... A year ago to fly New York to London: a review of American has! Flying to that airport and we were n't told until we arrived at kiosk! Up and was able to provide safe customer oriented service, based in Milwaukee business class for the class. I ’ ve found the AA flight attendants to be accredited or when you click links. Attendants to be closer to $ 400 on American Airlines and United as! It wasn ’ t even give me a choice of seats company around!!!!!!!. Visit our FAQ don ’ t recommend anybody with special needs ever fly American flight attendant was friendly courteous! Up to American with American be … reviews from American Airlines the service is always and... For your trip and book cheap flights now were flying to my destination flying! Entering your email, you ’ ll get just what you deserve back me up and able... Giveaways from ConsumerAffairs greatly between Airlines and United Airlines as well as customer ratings recommendations... Flight attendant was friendly, courteous and swift with her delivery San Francisco, 11/7/2020 policy was more that... I frantic I was living in Scotland when I received a call that my mother was shot in! Is now my second time flying with American, because we boarded last track your:!