Worst experience ever. It's a mistake We do not plan to make again. Don't fly with this airline!!! My flight was cancelled and rescheduled multiple times. For context, this is Orlando to Miami, there's at least 5/6/7 flights a day. Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. I do not recommend this airline to anyone . I purchased a flight with the wrong return date and then purchased the correct one and they won’t give me the full refund on the flight purchased by mistake despite purchasing another flight due to some arbitrary fee. Everybody was extremely rude at the gate, don’t even try to assign us seats that are appropriate with injuries, more over they told us to board last, standing (on crutches) and waiting for all people to move thought the plane. Reactivate them today! However, where the experience completely fell apart was in the re-booking stage. Please enable JavaScript to fully experience this site. Original review: Nov. 18, 2020. Each brand score is calculated based on set of relevant criteria and displays company performance over time. He only asked us if there only two of us and then said, okay, basicCustomer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571ally you'll fit fine then. Charlotte Internation airport employees upon scanning to get on plane including their manager David have no respect, no sense of value, very discriminatory and will never fly with this company again. Our flights were changed multiple times without much time to do anything or get to the new flight. With a flying time scheduled at well over 10 hours, there was plenty of time to get a good sense of what the American Airlines Premium Economy cabin and service are all about. I have paid multiple times to pick seats and have never sat in the seats I paid for because American Airlines keeps changing my seats. Our connecting flights were even changed while we were flying to that airport and we weren't told until we arrived at the airport. Well guess what, I am calling you out again for being THE WORST AIRLINE COMPANY AROUND!!! Review: American Airlines AAdvantage MileUp℠ Card The American Airlines AAdvantage MileUp℠ Card is a no-annual-fee airline miles credit card for people with excellent credit whose biggest spending categories include airfare and groceries. I love working for american. Here’s a review of the American Airlines Flagship First experience on the Boeing 777-300ER. American Airlines flies comparatively under the radar in Australia (bad pun intended) – despite being the largest carrier in the US, it was the last to commence direct flights to the Land Down Under. American Airlines first class is without a doubt a regal treat for most travellers, but if you’re a traveller with enough context – it’s business class masquerading as something more. No true! Read about travel requirements , Opens in a new window ( The flight was on point, friendly service and goods food and drinks. © 2020 Trustpilot, Inc. All rights reserved. I will never again in my life fly with American. I really appreciated the phone service. American Airlines is a horrible airline. Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. I've experienced emotional distress, panic attacks and it has costs me over $2600 to prepare my ESA animals to fly. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. The agents are incompetent, insensitive, racist and uncaring for those of us who have Documented Disabilities, certificates of approval from The Inspection Department of Agriculture and Ministry of Tourism to bring both of my ESA cats with me plus their veterinarian, USDA certificate, and yet they still denied me transportation not once but twice. They put us in the end of the plane to walk on crutches, even though we were willing to pay for the seats in the front of the plane. They tried not to honor my extra seat on the last flight out to Sacramento from Dallas Fort Worth. Fly with Delta, Southwest or United who seem to have better customer service skills and who will actually help you and fix their mistakes rather than blaming the customer for the error because American will not own up to their mistakes that they made! To be clear, it wasn’t a passenger plane — it was a flight carrying U.S. mail. The most terrible experience today - they were not able to accommodate us with disability. Will never flight American again and don’t recommend anybody with special needs ever fly American! American Airlines is horrible American Airlines is horrible. The fact of the matter is that, for many … Soo unprofessional flight 2488 clt to Chicago. The lady at the gate told me I should have been faster if I wanted on the flight! Unfortunate but certainly not AA's fault. !...I watched you kick off a family for their 2 year old not wanting to wear a mask...you peices of shhit!!! Earn 65,000 American Airlines AAdvantage® bonus miles after spending $4,000 in purchases within the first 4 months of account opening. They are TRASH. They are TRASH. The customer service is horrid from the start. They were able to book me onto the 11am flight the next day (which was still an AA operated flight and really depressingly was no more than half full - I had two rows to myself) and assisted in calling a hotel, arranging free transport to/from and paid 50% of the cost of the hotel. I will now only purchase flights from American Airlines and will tell my family and friends to do the same. I will never again in my life fly with American. So many of our flights have been cancelled and rescheduled with little to no notice to get us onto the flights in time. They can't seem to figure it out. The MileUp Card also rewards users with 2 miles per $1 spent on American Airlines flights and grocery store … When we first made our reservations we had to call them out on Twitter to get them to own up to their error because they wouldn't combine the extra seat with my wife's original seat and said they could cancel our flights AS THEY PLEASE AT ANY MOMENT because of duplicate tickets in our name rather than just fixing their error for it to say it was an extra seat. A face covering is required while flying on American, except for children under 2 years old. The staff was not helpful nor did they even care . Any searches or unfinished transactions will be lost. Check in beginning 24 hours and up to 45 minutes before your flight (90 minutes for international). Flying with American Airlines is one of the worst decisionsyou can make in planningyour trip. I asked the flight attendant “can I get a glass of water?” he very condescendingly told me “is may I have a glass of water” he was very arrogant, he lacked social skills and empathy, but evidently that’s acceptable by the leadership of American Airlines, besides having no concern for social distancing and packing the aircraft. They fill their planes to the brim, putting every single persons life at risk. 4 of us paid extra to choose our own seats 4 separate times and didn't keep a single seat because American Airlines would change them last minute. By far the most unprofessional company I have ever dealt with. The guys running the carts were standing around talking to each other instead of getting her to our gate and then they tried to close the doors on us. My wife had a seat and an extra seat and at one point she had a seat on one flight with her extra seat on a totally separate flight. On November 23rd I had the worse experience ever with American Airlines (AA). American refused to get us a hotel because they blamed the weather even though it was their fault. The airline industry is currently in turmoil so the job security isn’t there, but if they begin hiring, get the job ASAP. AA is also creating a "diversity pin" for all employees to wear on the job. The people at the boarding gate were rude and told me my carry on bag was to large . We rented a Standard class, which never in my 30 years of travels have I not been offered \Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571;hCustomer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571seCustomer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571sfCustomer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571eCustomer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571Customer service helpline number +1 833 7OO O571w, Every time we fly with them it's a hassel never leave on time never make connected flight hope to never use them again. Not lied on and to by the managers at DFW terminal C-21. Nothing more - to book, pay and arrange transport to and from was all up to me. How to enable JavaScript. Quentin Long settles into a Business Class seat on an American Airlines 787-9 Dreamliner from Sydney to LA. When we arrived to Sacramento, my wife requested a wheelchair because of her physical disabilities and she was told NO by American Airlines flight attendants because she didn't use one in Dallas. We want to be refunded for all the seats we paid for and never sat in. All this airline cares about is … Really put into context just how poor AA was. American Airlines is horrible. So she was denied her wheelchair use while having a physical disability by American Airlines. I hope all the tears and heart ace u caused everyone else catches back up to you ...ill never use this airline!! The personal have no skills in comunication, not worth the headache!! AA.com. Yall are just disgusting ! Will never fly with American Airlines again. They lied on me say my Covid test was invalid, it was not , I need a physical exam, oh my debit card doesn't work to oh you were here last week , so he took over an hour to even put my luggage in the system. Never fly with this company, never if you want a piece of mind and treated with dignity and respect. You can find the ticket number on your confirmation email or credit card statement. No care in the world and the most disrespectful I have ever encountered. They tried not to honor her extra seat on the last flight out to Sacramento from Dallas Fort Worth. Don’t lose the miles you worked hard to earn. They can't seem to figure it out. Site may not meet accessibility guidelines. After queuing for 1 person at a helpdesk for 2 hours, I was told I'd been booked onto a flight the next day at 6pm (currently 3pm so a good 27 hours later) as all the previous flights were full. Click OK to log in and restart your reservation.Click Cancel to continue with your reservation without logging in. Good experience - High Service Level. I have certified ESA animals that they wouldn't allow me to board my flight twice to St. Maarten for school from DFW. One of the oldest and largest airlines, Atlanta-based Delta Air Lines (IATA: DL; ICAO: DAL) operates non-stop flights to more than 330 destinations in 64 countries and six continents. The lady at the gate told us we should have been faster if we wanted on the flight! American Airlines has airline tickets, cheap flights, vacation packages and American Airlines AAdvantage bonus mile offers at aa.com The guys running the carts were standing around talking to each other instead of getting me to my gate and they tried to close the doors on me. I will never fly with American ever again as they care more about charging fees than their customers. My wife has a disabilitythat makes it hard to walk. Flight delayed and then cancelled due to a thunderstorm. American Airlines AAdvantage® program review: Elite perks for frequent flyers Updated August 21, 2020 • 5 min read This date indicates our editors’ last comprehensive review and may not reflect recent changes in individual terms. We’ve enhanced our cleaning procedures and added new protocols at every step to reduce risks when you fly. Our connecting flights were even changed while we were flying to that airport and we weren't told until we arrived at the airport. And trust me ima tell my friends how un-American yall truly are!!! It was a nightmare with them. American Airlines offers a Premium Economy cabin on most of its long-haul fleet and this is a review of the airline's product on its Boeing 777-200 aircraft flying between London Heathrow and Los Angeles. Flying with American Airlines has been an absolute nightmare. Missed second flight because when we landed there was another plane in our terminal. The airline, which is a founding member of the SkyTeam alliance, has 10 domestic US hubs, as well as international hubs in Amsterdam, Paris and Tokyo. WHILE HAVING A DISABILITY THAT MAKES IT HARD TO WALK. Thanks for treating me and my family like crap. You have 0 miles that expired. American Airlines (AA) Best Airline Comfort #4 Airline in United States What travelers say about American Airlines "It’s was very good flight" American Airlines (AA) Best Airline Crew #5 Airline in United States What travelers say about American Airlines "Crew was friendly and nice" American Airlines (AA) Best Airline Entertainment You also are required to wear one in the airport where your trip begins, where it ends and where you connect. The customer service is horrid from the start. Uh no, I was on the disability cart in Dallas to get to my terminal faster (which the people in my group who walked beat us there because the guys driving the carts were standing around talking as we waited for them to stop socializing so we could get to our gates). Earn 2 AAdvantages miles per $1 spent on eligible American Airlines purchases, telecommunications merchants, cable and satellite providers, car rental merchants, and at gas stations. The checkin desk person told us no need to buy tickets then, and that people at the gate will be able to accommodate us. She was on the disability cart in Dallas to get to our terminal faster (which the people in our group who walked beat us there because the guys driving the carts were standing around talking as we waited for them to stop socializing so we could get to our gates). Nor will any of my 200 employees average 1500 round trip flights a year. I greatly appreciate the honoring of the refund, even though the flight was considered "non-refundable". SHE KEPT TELLING ME TO WALK FASTER TO THE PLANE WHEN I PHYSICALLY COULDNT!!! I was discriminated and harassed for incorrectly asking the flight attendant for a glass of water. Along with that, I needed to use the disabled cart services. Glassdoor has 3,667 American Airlines reviews submitted anonymously by American Airlines employees. Your record locator, or confirmation code, is a 6-letter code included on your boarding pass and confirmation email. On 24 October 2020 I was a passenger on American Airlines flight 2194, seat #32C from Charlotte North Carolina to Fort Lauderdale, Florida. Didn't offer to upgrade for an added fee or offer a free upgrade. Staff is always friendly and helpful. American Airlines is a JOKE. Fly with Delta, Southwest or United who seem to have better customer service skills and who will actually help you and fix their mistakes rather than blaming the customer for the error because American will not own up to their mistakes that they made! SHE KEPT TELLING HER TO WALK FASTER TO THE PLANE WHEN SHE PHYSICALLY COULDNT!!! The first American Airlines flight was from St. Louis to Chicago in 1926. 911 American Airlines Reviews and Complaints @ Pissed Consumer She was so disrespectful and rude. I hope this airline survives the COVID crisis. We'll redirect you to the home page of the country / region site you choose. We had some issues with the booking of our seats and the Lady on … Even when explaining that I had a UK phone that would block any calls made and asking if they could call from the desk on my behalf. She was so disrespectful and rude. I was also given a number for a hotel to call. Check if your U.S. or international destination has travel restrictions that could impact your trip. So I was denied wheelchair use while having a physical disability by American Airlines. I am DISGUSTED that American Airlines doesn’t care one bit about COVID. When I arrived to Sacramento, I requested a wheelchair because of my physical disabilities and I was told NO by American Airlines flight attendants because I didn't use one in Dallas. I want refunded for all those seats I paid for and never sat in!!! Well guess what, we are calling you out again for being THE WORST AIRLINE COMPANY AROUND!!! My flight was cancelled and rescheduled multiple times. Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. Commanding the world's largest fleet of aircraft, American Airlines is an established player within the United States' aviation market. Just a racism air It must be for the people in the first class Trash. American Airlines also sometimes lets members buy-up to elite status for around $650 to $2,000, though that’s typically a poor value proposition. For peace of mind when you book travel, we're waiving change fees on new trips booked by December 31, 2020. Worse airline always late and delaying your fly plus no social distance practice aircraft are full to the capacity. Our flights were changed multiple times. Almost made me miss my flight due to them making me throw clothes away in the airport so so bag would fit . The covid19 pandemic has definitely interrupted the world and I'm happy that American Airlines are able to accommodate their clients. Plus their planes were junk. American Airlines is a JOKE. A firm sorry sir I cant help you. American Airlines has received generally high marks for customer ticketing procedures, waiving change and cancellation fees on affected and new tickets — … All this airline cares about is money and greed more than human safety. American tickets have a 13-digit number that begins with '001.' Remember, diversity means discrimination based on race rather than merit. Compare American Airlines vs JetBlue BETA See how working at American Airlines vs. JetBlue compares on a variety of workplace factors. We had a good experience with American Airlines. This job is customer oriented so if you don’t like people, this isn’t the job for you. First founded in 1928 as American Airways, American Airlines currently maintains a fleet of 945 planes, offering a wide range of domestic and international flights to 344 destinations across the world. Enter your ticket number or record locator to check your credit. We are dedicated to making every flight you take with us something special.” (source) Daily Flights: Nearly … ...u should be ashamed of your self!! Airline: American Airlines Alliance: Oneworld Category: Legacy domestic and international airline Frequent Flyer Program: AAdvantage Tagline: “The World’s Greatest Flyers Fly American” and “Going for Great” About/Mission Statement: “American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services. This is now my second time flying with them during COVID where this has happened. Even with most reviews out there indicating that American Airlines Premium Economy is of great value, I completely understand why a traveler would still be hesitant to book or upgrade to premium economy. Allow their flight attendants to wear “Black Lives Matter” pins, thus promoting the Marxist hate group, domestic terrorism, racism and anti-police politics. Never had a problem with this airline. Travel to more than 1,000 destinations around the globe. If not, then I would suggest flying with another airline. I hope u all rott with ur karma!!! The airplanes real garbage WOW the atención fatal , no space in the airplane 4594. If you like having your flights consistently changed and delayed, you'll love American Airlines. This is now my second time flying with them during COVID where this has happened. I do not recommend this airline to anyone . The staff has been so rude and unhelpful during this entire time of flying to our destination and flying home. , Opens another site in a new window that may not meet accessibility guidelines. The people at the boarding gate were rude and told me my carry on bag was to large . From the very start the customerservice was practicallynon existent. Link opens in new window. They canceled their bag check at the gate, due to them making a statement that there was not enough passengers on the plane . I feel respected and valued. Just don't choose another airline. Along with that, my wife needed to use the disabled cart services. YOU SUCK AMERICAN AIRLINES!!!!!!!!! Customer service absolutely non existent. Do not waste your money on these people. I had a seat and an extra seat and at one point today I had a seat on one flight with my extra seat on a totally separate flight. Flying with American Airlines has been an absolute nightmare. On a top of that there was no room for our luggage, because we boarded last. Do not waste your money on these people. When we first made our reservations I had to call them out on Twitter to get them to own up to their error because they wouldn't combine my extra seat with my original seat and said they could cancel our flights AS THEY PLEASE AT ANY MOMENT because of duplicate tickets in my name rather than just fixing their error for it to say it was an extra seat. So many of our flights have been cancelled and rescheduled with little to no notice to get us onto the flights in time. Do not Fly with this Airlines. The American Airlines AAdvantage MileUp℠ Card is the best American Airlines credit card for most people because it has a $0 annual fee and gives 10,000 miles + $50 statement credit to new cardholders who charge at least $500 within three months of opening an account. Please tell us where the airport is located. Instead, use Southwest. They fill their planes to the brim, putting every single persons life at risk. The staff has been so rude and unhelpful during this entire time of flying to my destination and flying home. Forced my toddler and pregnant wife to spend the night in the airport. I am DISGUSTED that American Airlines doesn’t care one bit about COVID. Read employee reviews and ratings on Glassdoor to decide if American Airlines … Our website collected and compiled various consumer reviews about American Airlines and United Airlines as well as customer ratings and recommendations for these brands. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! For more on American Airlines and the coronavirus outbreak, see: American Airlines joins Delta and United in extending elite status and more; Choosing the best credit card for American Airlines flyers I then went over to the BA helpdesk as a bit of a hail mary (as a fellow OneWorld airline who often partner with AA on these flights and with my lowest level membership).