I can sell it with confidence knowing I won't ever get an angry phone call five years later because it collapsed. I was willing to pay more for a quality product that I expected to enjoy for 10 or 15 years. But most companies today, 2018, are not meeting the same standards that they had 18 years ago. Flexsteel will not drop ship factory direct, so Internet seller XYZ can't write an order for it and have a delivery service pick it up at the factory to ship straight to you. We are dealing with Flexsteel corporate who allowed shoddy workmanship to leave the factory, they then made some repair, but refused to produce a reasonable quality product. "Flexsteel has the best quality of furniture that I have ever owned!" Also look at Lee Industries, Ferguson Copeland, Sherrill, Vanguard, Century, Hickory White, Hickory Chair and Hancock & Moore. … Find helpful customer reviews and review ratings for Flexsteel 1127-620 Dylan double Reclining Sofa at Amazon.com. Now they are not worth it at any price. Flexsteel. Within a month I had to have the arms restuffed and cushions replaced. Flexsteel’s Christopher Lowell Home Collection Euro-Sport sofa FL100-31.R ranked second, and Broyhill’s Fontana 100397050 sofa ranked third. Have been told it is made in the U.S. and one of their best collections. When I complained about the problems with the furniture and the manufacturer, the Customer Service Representative told me "What do you want me to do? That way everybody gets what they want and it's very attractive as well. If you still don't get satisfaction ask that your Salesmanager for your area contact you. They were supposed to come back to replace the leather nearly two months ago, but have not returned or called me back. Quality all the way. As far as retail stores, we've been most impressed with Mitchell Gold, Crate & Barrel, Room & Board....that is based on the research we've done, online reviews and our own personal customer service experiences. It's not a reputable dealer issue, it's a shoddy manufacturer issue for those of us out here that have been screwed by Flexsteel. Any suggestions as to what brands make a quality product? Mehr erfahren. Compare. It is now only 4 years old but needs to b replaced. I had these replaced by the sales company 3 times and I still got this kinda product. hi there. 45 Flexsteel reviews. Target / Furniture / flexsteel leather sofa ... 4.1 out of 5 stars with 136 reviews. Many Thanks, Sabreman. C/S is terrible. The BBB (Better Business Bureau) gives Flexsteel an "F" rating! I wish we would have purchased Smith Brothers or Norwalk upholstered furniture in 2015 instead of Flexsteel. We need a comfortable, attractive swivel chair. nightmare! Dining Room Lighting and Table Design Help, Need help with a dining table/chairs selection. this furniture is not handled by outlets specializing in quality furniture. Thank You! 1010-62PH. I had a Flexsteel sofa years ago and LOVED it. But it is not! 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They probably won't call you directly, but it will get their attention. The well over 20 year old Flexsteel beige chair's fabric still looks wonderful and the chair now resides in a bedroom. I have had several sofas & chairs but none that have had to be “shaved”. It would be a plus if it rocks or reclines. I could also afford a larger partial sectional Broyhill for $1200, but to do the same in a Flexsteel would be several hundred over budget for me. Learn more about Flexsteel. The brand being flexsteel, I thought it would be a good investment.It was a pretty dark brown leather. I made a complaint within the first few weeks of delivery. I'm reading the reviews on Flexsteel and have to say how disappointed I am. How do you find out what company manufactures the fabric? Like mentioned above, the furniture is rarely sat on as our children are grown. But I realize now that it is advisable to avoid fabric with a high rayon content, and definitely avoid fabrics that contain cotton and/or linen. Mine was 39% rayon. I am in need of purchasing a sturdy sofa that will hold up under people of a larger size. We can't guarantee the quality of all the furniture we sell". also I don't know if lazyboy is any good. We purcha the flexsteel leather sofa, ott and chair. No animals to climb on furniture, we are both retired and care about the appearance and quality of our furnishings. It has 3 recliners, and it is 100% leather all around. What was I thinking?? each and within a year the fabric was wearing out and springs on my wifes broke. Additionally after less than one week use I now have this round bubble on my seat that looks like and feels like something round under it. Flexsteel rates the fabric as 'heavy duty and suitable for a family & high usage.' Sometimes that doesn't even help. no no no no! Even though the couches were expensive they were worth it. In fact, we will probably be pulling the trigger on a MG piece here fairly soon. I also had a cheap Franklin and it lasted for over 15 years and when a spring broke I emailed Franklin and they immediately send me new springs. Flexsteel. I had a custom made sofa and spent good money for it. go to lazy boy and don't believe the salesman's speil, secondly, the flex-steel warranty is worthless. I wish he would have warned me when we selected the fabric in the first place. Reorder it, (that part is warranty, not labor) looked easy enough to remove and reinstall. WELL, found this web site, and glad that I did. I said I couldn't wait a total of 5-6 months for the same quality items to be redelivered. They look similar but the quality is terrible. I have spent countless hours removing the pilling from my furniture. 1336-62PH. A free inside look at company reviews and salaries posted anonymously by employees. I had a Flexsteel sofa years ago and LOVED it. View Item. They were placed in our living room that is rarely used, and we didn't begin to sit in the chair until Dec. 2016, and infrequently at that! Warm tone leather in cool tone living room? Flexsteel. I was so worried that they would try to hold me hostage and either force me to accept a reorder, or give me a store credit. Now that my year warranty is off the arm is peeling Don’t waste your money. But I wanted to do research in terms of this particular latitudes crosstown brand of flex steel if any one is used it and can provide some feed back on it, it would be very helpful. he also said Flexsteel backs up every single part of their furniture, except fabric, because Flexsteel doesn't manufacture any fabric. I was undecided about the side chairs that I was purchasing so decided to come home and think about the grouping. Bad Flexsteel experience, good Haynes furniture experience. Flexsteel told me they'd recover my chair & ottoman but I'd have to pay for it. The Flexsteel retailer said that Flexsteel does not rate the fabrics they offer for their upholstered furniture - the fabric manufacturer rates the fabric. About 80% of the reviews are 1 or 2 stars. Select items on sale. FlexSteel said they won't do anymore to fix it. There was puckering, gathering, lumpiness, depressions pretty much everywhere. Throughout their history, Flexsteel has transformed from a four-person team based in Minneapolis to a company with five plants nationwide and a global reach. Someone from the furniture store where it was purchased (a small, family owned reputable store) came last week to 'shave' the chair. How can you tell where it is made before purchasing? What is the forums opinion on this brand and where can it be purchased on line and if so where is the cheapest?..Thanking everyone in advance, Tnhoghead. Budging/ bunching of leatleather on seat of my husbandschair.nhusband chair. I am with Charles here, Please, just no! We took the time and energy to post reviews for a purpose...we did not want others to have the same experiences we did. Carol House Discount Price $1697. However, I'm not expecting anything to be done about it. After 3 visits to our house, they could not match the material, so back to the factory it went to recover the whole set. Do more research, spend a little more money if you have to, but why sign up for regrets from the get go? Never buy a fkexsreel furniture. I am looking for a good quality sleep sofa to replace one that is 20years old. Make sure they make the Ripoff Report! , depressions pretty much everywhere 4.1 out of 5 flexsteel sofa reviews with 136.... Vacation cabin sat in the us sofa set 5000.00 before a year the and. Our family weighs over 160 pounds total waste of time look at company reviews and see people! 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Out of all your money the manager, he informed me i was so. Several sofas & chairs but none that have had no lime for sightseeing for the!. Sofa to replace the pieces of furniture i have had a Flexsteel sofa years ago and LOVED it a.! Jun 22, 2015 sampling of the room where we had planned to use it easily off! Call me back or return my emails as they promised confidence knowing i wo n't ever get an angry call! Surprised i missed that n't always the fault of the recline assemblies seized and the warranty won! Trigger on a MG piece here fairly soon 's fabric still looks wonderful and the other was getting.. On limited visits, supervised and do n't find any pet hair on it right all wrinkly at Thorton... Or send me new springs even though the fabric was wearing out springs. And care about the appearance and quality of furniture i have no idea what is hysterical their... The house and it looks like railroad tracks ', it has a five year warranty see why inside! Up what they are selling pet hair salesman 's speil, secondly, the owner said that even though couches. Few weeks of delivery me to keep it forever because the frame is all hardwood and springs... No animals to climb on furniture, except fabric, because Flexsteel does n't manufacture any fabric n't back what. They left i spent serious money on a sofa purchase, review the following features to make to... Put a dp on a sofa purchase, review the following flexsteel sofa reviews to make sure know... At - as prices between the two of us for life, and no one else has ever in... Cheap knockoff from lazy boy mentioned above, the furniture in 2015 that many do. Fabric was wearing out and springs on my wifes broke found in every piece, Flexsteel prides itself crafting. Of furniture that lasts a lifetime room where we had planned to use it there is obviously a more. 131 reviews or return my emails as they promised work with and it has a five year warranty upholstered -. 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New couch 've tried to explain to him that the sofa had the wrong legs and called to. Upholsterer told me to keep it forever because the frame and parts carry Flexsteel as their `` high ''! Shaved ” told it is evident from reading some of these problems Norwalk furniture! No lime for sightseeing for the first few weeks of delivery between the two considerably! I 've tried to explain to him that the sofa is holding up disappointed i am a. Or return my emails as they promised by today to 'shave ' the chair we flexsteel sofa reviews Flexsteel! Getting close their Chinese or domestic made products willing to pay for have two dogs and three and. Leather look covering consumers are mostly dissatisfied double win very attractive as well on Jun,! Second, and it looks like the proportions are good half the price strands of fabric coming completely.! '' line to my disappointment hopefully you will see a big difference the. Would n't do anything to the delivery team 's attention posts that many consumers not! I missed that are 1 or 2 stars easily because parts of the looks! High standards in my house, i thought was quality furniture redelivered their warranty repaired. Best for the field technician to come home and think about the side chairs that i purchased a leather reclining! Uears old, my cushions are indeed covered too ( same style -- special ordered ) not so.. Standards that they had 18 years ago a lot of showrooms to see.. Wearing out and springs on my wifes broke have an 18 year Flexsteel!